Warranty and Return Policy

Exchanges

All new, unused products may be exchanged within 30 days of purchase. Item/s must be in new condition and in the original packaging. Shipping fees both ways are covered by the customer.

Important: Before sending your return, contact us by email to obtain an RMA (Return Manufacturers Authorization) number.

You must include with your shipment the following:
–The original packing slip or copy of invoice
–Your RMA number
–Your new product request, in writing
–A check for $10 to cover return shipment.

As soon as your return shipment arrives, we will make the requested exchange and ship it back to you via UPS ground.

As items routinely get lost in the mail, we strongly recommend that you ship your Kowalli back to us with some form of delivery confirmation. We cannot be responsible for any returns that do not reach us.

Send your exchange to:
Kowalli LLC
Attn: Returns/Exchanges
P.O. Box 2343
Providence, RI 02906


Tel: 401.580.9644

Fax: 508.276.0497

info@kowalli.com

If you purchased your Kowalli through any retail or e-commerce store outside of the Kowalli website, please direct your refund or exchange questions to the respective entity where the product was purchased.

Returns

All products may be returned within 30 days of purchase for a full refund (less the original shipping charge). Item/s must be in new condition and in the original packaging.

Important: Before sending your return, contact us by email to obtain an RMA (Return Manufacturers Authorization) number.

You must include with your shipment the following:
–The original packing slip or copy of invoice.
–Your RMA number

As soon as your return shipment arrives, we will credit your credit card for the original purchase price (minus the shipping). If instead you prefer to be credited by check, please specify that clearly under the RMA number.

As items routinely get lost in the mail, we strongly recommend that you ship your Kowalli back to us with some form of delivery confirmation. We cannot be responsible for any returns that do not reach us.

Send your return to:
Kowalli LLC
Attn: Returns/Exchanges

P.O. Box 2343
Providence, RI 02906


Tel: 401.580.9644

Fax: 508.276.0497

info@kowalli.com

If you purchased your Kowalli through any retail or e-commerce store outside of the Kowalli website, please direct your refund or exchange questions to the respective entity where the product was purchased.